Frequently Asked Questions

Everything you need to know about your sports gear and orders.

What is Decathlon's return policy for sports equipment?

We offer a 365-day return policy for our members. If you are not 100% satisfied with your purchase, you can return it to any Decathlon store or via mail in its original condition.

How can I track my online order?

Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.

Does Decathlon offer warranties on technical products?

Yes, most of our Passion Brand products, such as Quechua tents or Tribord kayaks, come with a minimum 2-year warranty covering manufacturing defects.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Decathlon gift cards.

Can I choose 'Click and Collect' for my local store?

Absolutely. You can place your order online and pick it up for free at your preferred Decathlon store in as little as two hours, depending on stock availability.

How do I find the right size for my sports apparel?

Every product page includes a detailed 'Size Guide' button that provides measurements and fit recommendations based on your height and weight.